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IT
Information Technology
Office
Job Description
We are currently seeking an IT Support Officer to join our team. This role is responsible for providing high-quality technical support to end-users and ensuring timely resolution of technical issues within the organization.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Valid certification in technical support, ITIL, or other recognized IT support certification.
- Minimum 3 years of experience in providing technical support and assistance to end-users.
- Experience working in an IT department or a similar technical support role in a fast-paced environment.
- Strong knowledge of computer systems, software applications, and network infrastructure.
- Excellent problem-solving skills and ability to analyze and troubleshoot technical issues.
- Effective communication and interpersonal skills, with the ability to work with diverse stakeholders.
- Proficiency in React, REST APIs, and software development (specifically, as a supporting developer). Sr d developer must support the user.
A leading software company building products for global clients.
- Provide technical support and assistance to end-users via phone, email, and in-person interactions.
- Analyze and troubleshoot technical issues, collaborating with other IT teams as needed.
- Document and maintain accurate records of technical issues, resolutions, and user feedback.
- Develop and implement processes and procedures to maintain and improve IT services.
- Maintain up-to-date knowledge of relevant technologies and best practices in the field of IT support.
- Contribute to the design and implementation of new IT initiatives and projects.
- Interact professionally with executives, staff, and external partners to address their technical IT needs.
By This Employer
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